Please note that we cannot provide you information on the pricing you will find in your local retailer's store for any products. To find a retailer or distributor close to you, please use our Dealer Locator.
If you need replacement parts or have received a defective part, you can reach us by one of the following means. When contacting us, please include the product you are referring to, its stock number and as much information about your question or issue as possible.
Email: Email us at firstname.lastname@example.org. Note: Please include the model name, model number and the scale of the model you are inquiring about. Also please be sure to list your full email address (ex: email@example.com) as well as at least one other means of daytime contact in your email.
Telephone: 1-217-398-8970. Available Monday-Friday, 8am-5pm U.S. Central Time.
FAX: 1-217-398-7721. Please be sure to include a daytime telephone number or return fax number so that we can contact you.
Regular mail: If you prefer, we can always respond with a regular mailed letter. Simply write to us, including a brief explanation of your problem or question along with the model name, model number and the scale of the model you are referring to:
- Hasegawa Product Support
- 3002 N. Apollo Drive, Suite #1
- Champaign IL 61822